Shipping policy

Shipping Destinations:
Prévaut GmbH offers worldwide shipping with a focus on the United States, European Union, and the United Kingdom. We are proud to offer free shipping to these regions, and our international shipping capabilities allow us to serve customers in additional locations as well. If you are located outside these regions, please contact us at info@prevaut.com to confirm whether shipping is available to your country.

Shipping Providers & Options:
Our primary shipping provider is FedEx and DHL Express, a trusted global courier known for reliable service. Once your order is processed and ready for dispatch, we will send you a tracking number via email so that you can monitor the status of your shipment.

Estimated Delivery Times:

  • United States: 1-3 business days.
  • European Union: 1-3 business days.
  • United Kingdom: 1-3 business days.

Please note that these delivery times are estimates and may be subject to delays caused by factors outside our control, such as customs inspections, weather conditions, or carrier-related issues. While we make every effort to ensure timely delivery, Prévaut GmbH cannot be held responsible for unforeseen shipping delays.

Customs & Import Duties:
For international orders, including shipments to countries outside the European Union, customs clearance may be required. Prévaut GmbH will cover all applicable customs duties and taxes to ensure a smooth delivery process. If any additional documentation or information is required by customs authorities, you may be contacted directly by the shipping carrier.

Shipping Insurance:
All shipments sent by Prévaut GmbH are fully insured against damage or loss during transit. The insurance coverage begins when the package is handed over to the shipping carrier and continues until the package is delivered to the designated shipping address. If your package is lost or damaged during shipment, please notify us immediately at info@prevaut.com so that we may initiate an insurance claim and arrange for a replacement or refund.

Risk of Loss:
Once the package has been delivered to the specified address, the responsibility for any loss or damage passes to you. It is your responsibility to ensure that the shipping address provided at checkout is accurate and secure.